Help and safety

Yes, by invitation while we start: sign up with the invite code we sent you or join the waitlist. Payments are real and you pay with your own card.

A bid is a promise to buy, so we ask for a card once before your first bid. You’re never charged for bidding, only for what you win or buy. Card details go straight to Stripe, a licensed payment company: Popbid never sees your card number.

A seller goes live on video and shows items one by one. Each item runs a short auction of 15 to 60 seconds. A bid in the last seconds adds a little time, so nobody wins by sniping (except in “sudden death” auctions, which end exactly at zero).

The most you’re willing to pay. We bid for you, one step at a time, only when someone outbids you, so you never pay more than needed to win. Nobody else sees your max. Bid steps are €1 under €20, €2 under €100 and €5 above.

For auction items in an upcoming show, tap “Place a pre-bid” on the item or the show page and set the most you’ll pay. When the seller puts the item up, we bid for you straight away, step by step, never above your maximum, even if you can’t watch. You can change or remove it until the item comes up. Nobody else sees your amount. Items with sizes are bid on live.

Yes, items marked Buy now. Tap “Buy now” on the item, check the total (price, Buyer Protection and delivery) and pay with your saved card. While an item is up in a live show, buy it there instead. Auction items are sold only in live shows. If a shop is on holiday, Buy now is paused until the seller is back.

No. A bid is a promise to buy: if you win, the item is yours at that price. The total (price, Buyer Protection and shipping) is always shown under the button before you bid.

Be kind and stay on topic. Links, email addresses and asking to pay outside Popbid aren’t allowed: paying outside Popbid means no Buyer Protection. Sellers can delete messages, mute people or block them from their shows; their moderators and co-hosts can delete messages and mute people. Tap a message to report it to Popbid.

Yes. Tap “Message the seller” on an item, “Message” on a shop or the message button on your order. Sellers can reply and write to you about your orders. To keep you safe, messages can’t include email addresses, links, phone numbers or bank details: keep the deal and the payment on Popbid, where Buyer Protection covers you. Tap “React” under a message to answer with 👍, ❤️ or another emoji. Use “Report” on any message that asks you to pay another way. Messages are stored encrypted and our team only sees a conversation if one of you reports it. More in the privacy policy.

Share your link from Invite friends in the account menu (sellers: Invite followers in the seller menu). Whoever joins with it gets €3 off their first order of €20 or more, within 30 days. You get €3 of Popbid credit when that order arrives. Credit comes off your orders of €20 or more automatically and can pay all of their Buyer Protection and delivery (never the item). Buyers’ credit lasts 30 days, with up to 20 rewards a year; sellers’ credit lasts 6 months, with up to 100 rewards a year. We email you a week before credit ends. Invites are for new accounts, one per card.

A small fee (3% + €0.40, max €25) on every purchase. It holds your payment until the parcel reaches you and refunds you if it doesn’t arrive or doesn’t match the description. Report a problem within 48 hours of delivery. It’s the same for every payment method and comes on top of your rights under the law.

For Buy now from a shop, straight away. For shows, a few minutes after the show ends, once for everything you won or bought from that seller: items, Buyer Protection and delivery. Up to €150 it happens automatically; above that your bank asks you to confirm in its app. If your card doesn’t work, you have 24 hours to pay from your order page.

After 24 hours the order is cancelled and the item may go to the next-highest bidder. It counts as an unpaid order: after 3 in a year, bidding and Buy now are paused on your account. New buyers can spend up to €500 per show until their first order arrives.

Business sellers are solo businesses (sole traders) and companies: they give their registration details, buyers get 14-day returns and Popbid checks their registration before they sell. Private sellers sell their own used things, up to 30 sales or €2,000 a year, whichever comes first. After that they switch to a business seller and Buy now pauses until they do.

From business sellers: yes, within 14 days (30 if the seller offers it) for any reason (EU law). Open the order, tap “Withdraw from contract here” and confirm, then tap “Get my return label”. You get a drop-off code for a parcel locker or a PDF to print. Add 2 to 6 photos of the item when you start. You can also withdraw by telling the seller in Messages. The return postage comes off your refund. You are refunded within 14 days of starting the return: we may wait until the seller has the parcel or the carrier has confirmed you sent it, whichever comes first. If the item came back in a worse condition than your photos show the seller can ask to keep part of the refund. If you say no you are refunded in full minus the return postage. Our team then compares the photos and may ask you to pay the seller the difference. If you don’t, Popbid pays the seller and you get a warning (3 warnings in 12 months close the account for buying). From private sellers: only if it doesn’t arrive or doesn’t match the description, through Buyer Protection. If something is wrong with the item the return is free.

For now: Lithuania, Latvia, Estonia and Poland. Sellers must be based in one of them and parcels are delivered there. Live in another EU country? Choose “Another EU country” in Account and you can watch shows, browse and save what you like. You can’t bid or buy yet. Tick the box in Account and we’ll email you once when we start serving your country.

Every seller promises a shipping time (1 to 3 working days from your payment), shown on the item. They make a label from their Orders page and you can change your locker until they do. We remind them before and after the date. If there’s still no label 5 working days after you paid (or the seller made a label but the carrier never got the parcel), you’re refunded in full automatically and the seller is told.

Open the order in Activity. Once the carrier has the parcel it shows Shipped, then Ready to collect with a pickup code for the locker (or Out for delivery for a courier), then Collected. We email you at each step. A locker keeps your parcel for 7 days. If nobody collects it, it goes back to the seller and you’re refunded everything except the delivery price. If it’s been on its way for more than 10 days, the order page shows how to ask the seller or tell us.

Open the order (in Activity or from your email) and choose “Something wrong with this order?”. Pick what went wrong and tell us what happened. You can add up to 6 photos. You have 48 hours after delivery (until you tap All good if that is sooner). If the parcel hasn’t arrived you can report it after 10 days on its way. After the 48 hours the report closes. If the seller is a business you can still send the item back for a change of mind within their return time. You pay the return postage then. A fault in a business seller’s item that was there at delivery is also covered for 2 years by the legal guarantee: message the seller from your order and write to info@popbid.eu if they don’t help. The seller answers first (48 hours): they can refund you in full or offer part of the price back. If they disagree or don’t answer or you decline an offer, our team reads both sides and decides within 5 working days. Refunds go back to the card you paid with. We hold the seller’s payout for that order while it is open.

After your parcel is delivered you can tap All good on the order (in Activity or on the order page). It tells us everything is fine and the seller is paid straight away. If you don’t tap it, the seller is paid 48 hours after delivery. Something wrong? Tell us before then and we hold the seller’s money.

Buyers’ money is held until the parcel arrives. It is released to the seller when the buyer taps All good or 48 hours after delivery, whichever comes first, unless there is a problem. The seller then gets one payout to their bank with everything that is ready. If there is a problem, we hold that order’s money, tell the seller why and look at it again within 5 working days.

If a buyer’s bank takes the money back and you made the label with Popbid and handed the parcel to the carrier within 3 working days after the buyer paid and it was delivered then you keep your share and Popbid pays. We answer the bank for you with the tracking and the delivery record. If the dispute is about the item itself or the order has a refund or a return our team decides. In other cases the amount comes back from you.

Use “Report” on any item, shop or show page or the flag in the live room. A person on our team reviews every report (usually within 24 hours) and tells you what we decided.

Once your order arrives, open it in Activity and rate it from 1 to 5 stars, with a few words if you like. We also email you a reminder 2 days after delivery. Only people whose order arrived can review. It’s one review per order and you can change it for 60 days. Reviews show on the shop page with your display name. We hide reviews that are abusive or include contact details. The reviewer gets an email saying why.

Weapons, drugs, counterfeits, live animals, adult content, alcohol, tobacco and paid chance games (“mystery boxes”, “breaks”).

Yes. In Shop settings → Team, add someone by the email of their Popbid account as a moderator (removes chat messages and mutes people) or a co-host (also pins items and starts auctions and Buy now sales from Host controls in your live show). Neither can see your money or bank details and co-hosts can’t bid or buy in your shows. Only you stream the video. During a show, you or a co-host can add a new item from the Items tab with a photo, a title and a price and sell it straight away.

A commission of 3% of the sale price for your first 12 months after your shop is approved, then 5%. Plus card processing (1.5% + €0.25) on each order. No listing or monthly fees.

In Account, choose “Delete my account”. It removes your login, profile, shop, products, shows and photos.

Popbid stores data in the EU (Frankfurt). Besides the cookies needed for the site to work we use analytics cookies (Google Analytics) but only if you choose “Accept all” in the cookie bar. You can change your choice at any time with “Cookie settings” at the bottom of every page. You can download everything we keep about you from Account. Details are in the privacy policy (popbid.eu/en/privacy/).

The rules for buyers are in the terms of service (popbid.eu/en/terms/) and for sellers in the seller terms (popbid.eu/en/seller-terms/). Questions: info@popbid.eu.

Emails about your account, purchases and sales. If you follow shops, set show reminders or save searches, also alerts when they go live, 15 minutes before a show and once a day for new items. You can switch alerts off in Notifications or with the link at the bottom of each alert.

Write to info@popbid.eu or reply to any email from us. We answer within 2 working days, in English or Lithuanian. Authorities and EU bodies can use the same address (our point of contact under the Digital Services Act).