Seller terms

1. Who can sell

Anyone 18 or older based in Lithuania, Latvia, Estonia or Poland can open a shop as a business seller (a solo business such as a sole trader or a company) or as a private seller. For now Popbid is open to sellers in these four countries only. You must ship from an address in one of them and parcels are delivered in them. We will add more EU countries later: join the waiting list to hear when we open in yours. These seller terms apply on top of the terms of service.

Private sellers sell things they own and have used, not items bought to resell. A private seller can make up to 30 sales or €2,000 in a calendar year, whichever comes first (the sales counted are the ones on Popbid). Before that, at 20 sales or €1,500, whichever comes first, we remind you that the limit is close and ask you to switch to a business seller. At the limit, new listings, new shows, going live and Buy now are paused until you switch; orders you already have finish as normal. If you tell us you buy items to resell or we find you do, you must switch straight away.

Tell the truth about your status. If you sell regularly to make a profit (for example you buy to resell, make items to sell or sell in large numbers) you are a business under EU law and must open a business shop, whatever the amounts. Business sellers give their name, registration number, address, VAT number (if any), email and phone; buyers see these on your shop and items (EU Digital Services Act). The address can be your registered or business address, it doesn’t have to be your home. You confirm that you only sell items that follow EU law and Popbid’s rules.

Popbid checks business sellers before their first sale. Your shop can be set up meanwhile. We compare your registration number and name with official registers (for example the EU VAT number checker and national company registers) and may ask for a photo or PDF of your registration certificate. You can go live and sell once we approve. If we can’t, we tell you why by email and in Notifications and your shop goes back in the queue when you add a document or fix your details. If you later change your name or registration number, we check again.

We check the details you give us and may ask for documents. We can refuse or close a shop whose details are wrong.

2. Identity check and payouts

Payouts go through Stripe, our payment partner. Before your first sale Stripe checks your identity and bank account; Stripe’s Connected Account Agreement applies to your Stripe account.

When a buyer pays, your share goes to your Stripe account and is held there until the parcel arrives. Popbid then releases it in one of two ways: straight away when the buyer taps “All good” after delivery or by itself 48 hours after delivery if the buyer has not reported a problem. Everything that is ready is sent to your bank together in one payout and we email you when it is sent. It then reaches your bank on Stripe’s usual timing (normally 1 to 3 working days).

Money on hold. If a buyer reports a problem or a buyer’s bank opens a dispute, the money for that order is held until it is settled. Popbid can also hold a payout while it looks into an order, for example when a parcel was never reported as delivered or when we suspect a rule was broken. A hold covers only the order in question. We always tell you why by email, with what it affects, how long we expect it to last and how to answer. We look at every hold again within 5 working days and lift it as soon as the matter is settled. Unless a bank dispute about the order is still open, a hold never lasts longer than 90 days after the buyer paid (the longest Stripe lets money wait). You can reply to that email or write to info@popbid.eu and a person reads it. You can also go to court.

Problems reported by buyers. A buyer can report a problem with an order for 48 hours after delivery or until they tap “All good” (a parcel that never arrived after 10 days on its way). That is the same 48 hours your money waits after delivery. You have 48 hours to answer: refund the buyer in full or offer part of the price back or explain why you disagree. If you disagree or don’t answer or the buyer declines your offer, our team decides based on what both sides send us and tells you why by email. A refund decided while your money is still held comes out of your share for that order. A refund decided after you were paid is handled as described in “If a refund or dispute comes after we paid you” below.

Seller Protection. If a buyer’s bank takes the money back (a chargeback) and you made the label with Popbid and handed the parcel to the carrier within 3 working days after the buyer paid and the carrier reported the parcel delivered, you keep your share and Popbid pays the loss and the bank’s fee. Popbid answers the bank for you with the delivery record. Seller Protection does not apply when the dispute is about the item itself (for example it was not as described) and the team finds the item did not match your listing or when there is a refund or return on the same order. In those cases and when you did not follow the steps above the amount comes back from you as set out in the next clause. Our team decides each case and tells you why by email.

If a refund or dispute comes after we paid you. When a buyer is refunded or a bank decides a dispute in the buyer’s favour for an order we have already paid out to you and Seller Protection (above) does not apply, you owe Popbid that amount and the fees the card networks or Stripe charge us for it. Every amount is listed on your Payouts page with its reason. We take it from your next payouts and from your Stripe balance. If that is not enough the amount stays open on your Payouts page and we may ask you to pay it. For business shops only and only after telling you by email, we may also ask Stripe to take it from your bank account by direct debit as the Stripe agreement you accepted allows. Banks and card networks let buyers dispute a card payment for 120 days after it was made (longer in some cases, for example when the delivery date was later), so this applies for 120 days after the payment, for any longer time the card rules allow for that payment and until any dispute opened in that time is decided.

Taken off a payout. If you choose a bigger parcel size than the items need, the difference in the carrier’s price is taken from that order’s payout (never more than the order earned you). A label you cancel does not count.

If your bank rejects a payout. The money stays in your Stripe account. Correct your bank details in Stripe and tell us and we send the payout again.

Closing your account. You can delete your account once every paid order has been paid out to you.

3. Fees

• Commission: 3% of the sale price for your first 12 months, then 5%. Your 12 months start on the day your shop is approved or on the day the Popbid pilot opens if that is later. Each order is charged the rate of the day it is made.
• One launch offer per person. The 12 months are counted per person and per company: archiving, closing or reopening a shop or opening another account does not start them again.
• Card processing: 1.5% + €0.25 per order (what Stripe charges for standard European cards).
• No listing fees and no monthly fees.

Fees are taken from each sale automatically and shown on your Orders and Payouts pages. Buyers pay Buyer Protection and delivery; that doesn’t come out of your share. Invite discounts and credit are paid by Popbid and never reduce your share.

We tell you by email at least 15 days before changing fees or these terms (longer when you need time to adapt). If you don’t agree you can close your shop before the change applies.

4. Listings and live shows

• Describe items honestly, with your own photos (or photos you have the right to use), the real condition and any faults.
• Only sell items you own and are allowed to sell. Nothing from the list of items that can’t be sold; no counterfeits.
• Businesses: your prices include VAT where you charge it and your shop shows your business details.
• No bidding on your own items and no asking friends to push up prices (shill bidding). No chance-based sales such as mystery boxes or “breaks”.
• Keep sales and payments on Popbid. Asking a buyer to pay another way leads to your shop being closed.
• Be respectful in shows and messages. You’re responsible for your moderators.

Your photos, texts and videos stay yours. You give Popbid a free, non-exclusive licence to show, copy and adapt them (for example resize or shorten them) on Popbid, in Popbid’s emails and on Popbid’s pages on social media and in its ads, to show your items and your shop. The licence ends when you remove them, except for emails already sent and ads already running. You confirm you have the right to use everything you upload.

Short videos (PopClips). A video may show only the item you sell, filmed by you or with the right to use it. No music, clips or pictures you don’t own or have no licence for. Nobody who can be recognised may appear without their consent. Popbid may hide or remove a video that breaks these rules or the law at any time. We email you the reason and you can reply to ask us to look again. A video removed by Popbid is deleted from the video service within minutes and can’t be brought back, so keep your own copy.

5. Sending orders

Say where you ship from. In Shop settings you give the address you send parcels from and a phone number for the carrier. On Popbid buyers see only your city and country. The carrier prints your name and address on the label as the sender, so the buyer sees them on the parcel. You must do this before you can go live or use Buy now. You also choose your shipping time: 1, 2 or 3 working days.

Your shipping time is a promise. Buyers see it on your items and at checkout. It counts in working days (Monday to Friday, Vilnius time, public holidays are not skipped) from the moment the buyer’s payment is confirmed, up to the end of the last day. Popbid emails you a reminder before the deadline and another when you are late.

Get the label from Popbid. Open Orders and tap Get label (or get labels for many buyers at once). Popbid books the parcel with the carrier the buyer chose and gives you a drop-off code for the parcel locker or a PDF label to print. You don’t need an account with the carrier. Use only the label Popbid gives you for that order: don’t send it another way and don’t reuse a label. Pack items safely and hand the parcel to the carrier as soon as you have the label. The cost of the label is covered by the delivery price the buyer paid.

Parcel size. The label uses the parcel size you set on the items (S, M or L). You can choose a bigger size when the items don’t fit but never a smaller one. When you choose a bigger size, the difference in the carrier’s price is taken from your payout for that order (never more than the order earned you). If the parcel turns out bigger or heavier than its label and the carrier charges extra, we may take that charge from your payout too and show you the carrier’s charge.

Label made by mistake? Cancel it from Orders and make a new one. You can do this until the carrier has collected the parcel and up to 3 times per order. A cancelled label and its drop-off code must not be used. Cancelling a label does not move the refund date below.

If you don’t send the order in time. If there is no label 5 working days after the buyer paid (counted in the same way) or you made a label but the carrier has not received the parcel within 5 working days of the label, the buyer is refunded automatically and in full: the price, Buyer Protection and delivery. You are not paid for that order, the label is cancelled and the items go back in stock. We email you and the buyer when this happens. Popbid reminds you two days after you made a label if the carrier has not scanned the parcel yet. Sellers who often ship late or not at all can have their shop paused or closed (see Suspending or closing a shop).

Buyers can change their parcel locker until you make the label. Once you have made the label the delivery place is fixed. If a label was made by mistake, cancel it first (see above).

The tracking is added to the order automatically. The carrier’s reports (on its way, ready to collect, delivered) show on your Orders page and on the order and the buyer is emailed at each step. The delivered date is the date the carrier reports. You never see the buyer’s pickup code.

A parcel the buyer never collects. A parcel left in a locker is kept for 7 days. If the buyer does not collect it, the carrier sends it back to you. The buyer is then refunded automatically: everything except the delivery price, which the carrier has already charged. The items you sold are yours again and go back in stock and the money for that order is taken back from your payout. The delivery price is not charged to you.

If a parcel is lost or damaged in transit, Buyer Protection applies (see Returns, problems and refunds).

6. Returns, problems and refunds

Business sellers must accept withdrawals within 14 days of delivery (you can offer 30) and give the 2-year legal guarantee, as EU consumer law requires. Items won in Popbid auctions are included. You choose the window and where returns go in Shop settings.

How a return works. The buyer gets a return label from Popbid and pays the return postage (it is kept out of their refund). When the carrier reports the parcel at your return address you have 3 days to accept it or tell us something is wrong (for example it is empty or the item is damaged) and our team decides. With no answer it counts as accepted. The buyer is then refunded and the money for that order comes back out of your share. Until then the payout for that order waits. The law gives the buyer their money back within 14 days of telling you they withdraw, once the carrier has the parcel. If that date comes first the buyer is refunded in full then. You can still offer a reduced refund within your 3 days: it then follows the same steps as the claim described below. The buyer adds photos of the item when starting a return. If the item came back worse than those photos show you can offer a reduced refund instead: you keep part of your own share with a reason and your own photos. The buyer accepts or says no. If they say no or don’t answer within 3 days they are refunded in full minus the return postage, because the law does not let a refund wait for a claim the buyer disputes. Our team then compares your photos with the buyer’s. If they show the damage, we ask the buyer to pay you the difference within 7 days. If the buyer says no or doesn’t answer, Popbid pays you the difference up to €50 per order and the buyer gets a warning. Without your photos of the arrived item we can’t ask the buyer to pay.

Costs that stay with you on a refund. Stripe keeps its fee when a payment is refunded, so the card processing charge of a refunded order stays with you. When the buyer didn’t collect the parcel, Popbid pays it instead. When the buyer gets the delivery price back (a change of mind or a full refund after a problem) the delivery label you used also stays with you, because the carrier was already paid. Our team can decide that Popbid pays the label when you are not to blame, for example when the carrier lost the parcel. These amounts come off your next payouts like any other amount you owe and are listed on your Payouts page. Commission on a refunded order is not charged.

Refund once the item is back. After a reported problem you or our team can decide to refund the buyer in full once the item is returned. You pay the return postage: it comes off your next payouts like any other amount you owe.

Private sellers don’t have to accept returns for a change of mind.

All sellers are covered by Buyer Protection: when a buyer reports that a parcel didn’t arrive or the item isn’t as described, we ask both sides for information and decide. If the buyer is right we refund them from the held payment, usually after the item is sent back.

If a buyer’s bank reverses a payment (a chargeback) we answer the bank with the order’s tracking, the delivery record and how many messages were exchanged (never what they say). If it’s lost because the item wasn’t sent or wasn’t as described, the amount comes back out of your share.

7. Taxes and reporting to the tax authority

You’re responsible for your own taxes (income tax and VAT where it applies).

EU law (the DAC7 directive) requires Popbid to report sellers’ details and sales to the Lithuanian tax authority once a year (by 31 January for the year before), which shares them with the country where you live. A seller is reported when they make 30 or more sales or receive more than €2,000 in a calendar year on Popbid. This applies to private and business sellers alike. The report includes your name, address, date of birth (for a person), tax number, registration and VAT number (for a business), bank account, sales and fees. We ask for your tax number when it’s needed and send you a copy of what we report by 31 January. We keep these records for as long as the tax rules require (at least 5 years), also after you close your shop.

8. Suspending or closing a shop

We can remove items, stop a show, suspend a shop or close an account when the law or these terms are broken. This includes shops that often ship late or don’t ship. We always email you the reason. For closing a shop for good we give 30 days’ notice by email, except when the law makes us close it sooner, when you have broken these terms repeatedly or for an urgent reason the law allows, such as fraud or illegal items.

If you disagree, reply to our email within 6 months: a different person on our team reviews the decision and replies with the outcome. You can also use a mediator or go to court.

You can close (archive) or delete your shop at any time once your open orders, payouts, refunds, returns and problems are finished. A business shop can be deleted only after the return time of its last order has ended, because buyers keep their rights until then.

9. How shops and items are shown

Items are listed newest first unless a buyer sorts by price; live shows are shown before scheduled ones. You can’t pay for a better position and Popbid doesn’t favour any seller. How results are sorted.

10. Your data and your buyers’ data

On Popbid you don’t see your buyers’ names, phone numbers or home addresses. Popbid passes them to the carrier, which prints them on the label you get. What you see on Popbid is the carrier, the parcel locker (or the city for courier delivery), the parcel size and the buyer’s display name. Use what is on a label only to send that parcel: don’t copy it, keep it or use it for anything else. Never add buyers to mailing lists and never contact them outside Popbid.

Popbid gives your ship-from address and phone number to the carrier, which prints them on the label. On Popbid buyers see only your city and country. The privacy policy explains how Popbid handles your data.

What data you and Popbid can use. While your shop is open you can see your listings, shows, orders with their amounts and fees, problems, returns, reviews, your messages with buyers, your payouts, your invoices and the Statement with its CSV file. You don’t get buyers’ contact details or other sellers’ data. Popbid sees all of this plus buyers’ details and payments and uses it only to run Popbid, keep it safe and meet the law (see the privacy policy). We don’t give your sales data to other sellers. When you delete your shop you can no longer open these pages, so download your Statement and its CSV first. Popbid keeps orders, payouts, fees and invoices for 10 years for the accounts. Buyers keep your business name and address on their past orders so they can use their legal rights.

11. Law and disputes

These seller terms are governed by the law of Lithuania. Business sellers agree that disputes go to the courts of Vilnius; private sellers keep the protection of the law of the country where they live.