Terms of service

1. Who we are

Popbid is run by Boost My Brand, MB, company code 308093917, Dvarininkų g. 49, Klemiškės II k., LT-91290 Klaipėdos r., Lithuania (“Popbid”, “we”). You can reach us at info@popbid.eu. More details are in the legal notice.

These terms apply when you use popbid.eu or create an account. Sellers also accept the seller terms. How we handle your data is explained in the privacy policy.

2. What Popbid is

Popbid is an online marketplace. Independent sellers show items in live video shows and on their shop pages; buyers bid in timed auctions or buy at a fixed price (“Buy now”).

Popbid is not the seller. When you buy, the contract of sale is between you and the seller. The seller is responsible for the item, its description and sending it. A business seller is also responsible for returns and the 2-year legal guarantee. We run the platform, take the payment, hold it until your parcel arrives and step in through Buyer Protection when something goes wrong.

Every shop and item shows whether the seller is a business or a private person, as the seller tells us. EU consumer rights (such as the 14-day right to return and the 2-year legal guarantee) apply only when you buy from a business seller. They don’t apply when you buy from a private person. Buyer Protection applies to both.

3. Where Popbid works

For now sellers are based in Lithuania, Latvia, Estonia and Poland and parcels are delivered in those four countries. We are expanding to more EU countries.

If you live in another EU country you can watch shows, browse and save items and shops but you can’t bid or buy yet. Choose “Another EU country” in Account and tick the box if you want one email when we start serving your country.

4. Your account

You must be 18 or older and give your real name and a working email address. One account per person.

Keep your password to yourself. You’re responsible for what happens in your account; tell us straight away if you think someone else is using it.

You can delete your account at any time in Account. Orders that are still open have to finish first.

5. Bidding and buying

A bid is a promise to buy. If yours is the highest when the timer ends, you have bought the item at that price. You can’t take back a bid. After delivery you can still return an item bought from a business seller within their return time (see Returns).

A bid in the last seconds adds a little time, so nobody wins by sniping; in a “sudden death” auction the timer ends exactly at zero. A max bid lets Popbid bid for you, one step at a time, only when someone outbids you. Nobody sees your max.

Before you bid you see the total: the price, Buyer Protection and delivery. A Buy now purchase is binding when you tap Buy. Your right to return an item bought from a business seller (see Returns) still applies.

You save a card before your first bid. After the show we charge it once for everything you bought from that seller. Above €150 your bank may ask you to confirm in its app.

If a payment fails you have 24 hours to pay from your order page. After that the order is cancelled and counts as unpaid: after 3 unpaid orders in a year, bidding and Buy now are paused on your account. New buyers can spend up to €500 per show until their first order arrives.

Bidding on your own items, bidding for a seller to push up prices or working with others to rig an auction is not allowed.

6. Prices and Buyer Protection

Prices are in euros and include VAT where the seller charges it. On every order you pay Buyer Protection (3% + €0.40, max €25) and delivery. Buyer Protection is the same for every payment method.

Payments are handled by Stripe, a licensed payment company; Popbid never sees your full card number. Your money is held until the parcel reaches you.

Buyer Protection is Popbid’s own promise on top of your rights under the law. It refunds you if your parcel doesn’t arrive or the item isn’t as described. You have 48 hours after delivery to report a problem from your order (a parcel that hasn’t arrived can be reported after 10 days on its way). After 48 hours or once you tap “All good” you can no longer report a problem, because the seller is paid then. This does not take away rights you have under the law. A business seller’s return for a change of mind (below) stays open for its full time. The seller answers first and can refund you or offer part of the price back. If they disagree or don’t answer or you decline an offer, we decide based on what both of you send us and tell you why. Our decision is about Buyer Protection only: you and the seller can still use your rights under the law, go to a consumer authority or go to court. We hold the seller’s payout for that order while we look into it.

After the 48 hours. Buyer Protection ends but your rights under the law don’t. If an item from a business seller has a fault that was there at delivery and shows up within 2 years, the seller must repair or replace it or, if that isn’t possible, lower the price or refund you (the legal guarantee). Message the seller from your order and tell them what is wrong. If they don’t answer or don’t help, write to info@popbid.eu with the order number and we help you reach them. A purchase from a private person isn’t covered by the EU consumer rules but the general law on sales between private people still applies.

All good. Once your parcel is delivered you can tap “All good” on the order. The seller is then paid straight away. If you don’t tap it, the seller is paid 48 hours after delivery. Something wrong? Report it within those 48 hours. The seller’s money is held only while a problem is open.

7. Delivery

Delivery details. Before your first bid or purchase you give your name, mobile phone and a parcel locker or home address in Lithuania, Latvia, Estonia or Poland. Popbid gives them to the delivery company for the label. On Popbid the seller sees only your display name, the carrier and the locker (or the city). The label the seller prints for the parcel shows your name and where it goes (and your phone number when the carrier prints it). The seller may use it only to send your parcel.

Price. Delivery costs what the carrier charges for the parcel size. Popbid adds nothing to it. The total, with delivery, is shown before you bid or buy. Everything you win from one seller in one show goes in one parcel.

Time. Every seller promises to make the shipping label within 1 to 3 working days of your payment. The time is shown on the item and at checkout. Once the parcel is sent, your order page shows the tracking. Delivery times after that depend on the carrier.

Changing the place. You can change the parcel locker or address on an order until the seller has made the label. Changing your saved details does not change orders that already exist.

Tracking. When the carrier has the parcel, your order page and Activity show where it is and we email you when it is on its way and when it is ready. For a parcel locker you get a pickup code. Type it at the locker within 7 days. If the parcel has not arrived after 10 days, your order page shows what to do and how to tell us.

If you don’t collect it. A parcel not collected within 7 days goes back to the seller. You are then refunded automatically: everything except the delivery price, which the carrier has already charged. If you bought from a business seller and told them before then that you withdraw from the purchase, write to info@popbid.eu: the delivery price is then refunded too.

If the seller doesn’t send it. If there is no label 5 working days after you paid (Monday to Friday, Vilnius time) or the seller made a label but the carrier has not received the parcel within 5 working days of the label, you are refunded automatically and in full: the price, Buyer Protection and delivery. You don’t need to ask. The money goes back to the card you paid with. Your bank decides how long it takes to show.

Your delivery details. The name, phone number and address kept for an order are erased 90 days after the parcel is delivered (or the order is refunded). The carrier, the locker name or city and what you bought stay, because we need them for our accounts.

8. Returns and your right to withdraw

From business sellers you can withdraw from the purchase within 14 days of receiving the item (30 days if the seller offers that), without giving a reason (EU law). This also applies to items won in Popbid auctions, because they aren’t public auctions attended in person. To withdraw, tap “Withdraw from contract here” on the order page and confirm (we email you a confirmation with the date and time), tell the seller through Messages or send them the model form below. It is enough to send your notice before the time ends. Then send the item back within 14 days of your notice. The easiest way is “Get my return label” on the order page: hand the parcel in by the date shown. You pay for sending the item back: when Popbid books the return for you the return postage is taken off your refund. We refund what you paid (the price, Buyer Protection and the delivery) minus the return postage to the card you paid with. This happens within 14 days of your notice but we may wait until the seller has the parcel or the carrier has confirmed you sent it, whichever comes first. When you start a return through Popbid you add 2 to 6 photos of the item. The seller compares the parcel with them when it arrives. If it came back in a worse condition than your photos show because it was used more than needed to check it, the seller can ask to keep part of the refund (never more than their own share of the sale). You can accept or say no. If you say no or don’t answer within 3 days you are refunded in full minus the return postage. Our team then compares both sets of photos. If they show the item came back worse because it was used more than needed to check it, we ask you to pay the seller the difference within 7 days, with your saved card on the order page. If you say no or don’t answer, Popbid pays the seller and you get a warning on your account. After 3 warnings in 12 months your account is closed for buying, bidding, chat and messages and the internet connections used with it are blocked for 90 days. Every warning comes by email with the reason and you can reply to ask a different person on our team to look again.

If something is wrong with the order (it isn’t as described or it arrived damaged) report a problem instead. The seller or our team can then decide to refund you in full once the item is back. The return label is free for you in that case.

Business sellers are also responsible for faults that were there at delivery and show up within 2 years (the legal guarantee). See “After the 48 hours” in Prices and Buyer Protection.

From private sellers there is no legal right to withdraw. Buyer Protection still covers you when the parcel doesn’t arrive or the item isn’t as described.

Some items can’t be returned, such as sealed hygiene items once opened or items made to your specifications.

Asking your bank for the money back. Please report a problem with Popbid first: it is faster and you do not lose anything. You can still ask your bank for a refund (a chargeback). If you do we share the facts of the order with the bank through Stripe: your name and email, the delivery address or locker, the tracking and delivery record, the terms you accepted and how many messages you and the seller exchanged (never what they say). If you use bank disputes to keep items that arrived as described we may warn you and then close your account. We email you the reason and you can ask us to look again (see Reports, decisions and appeals).

9. Rules for everyone

• Keep payments on Popbid. Asking to pay by bank transfer or another app removes Buyer Protection and isn’t allowed.
• No harassment, hate, threats or spam in chat, messages or anywhere else.
• Don’t share email addresses, phone numbers, links or bank details in messages.
• Don’t sell or ask for items that aren’t allowed (see what can’t be sold).
• Don’t use bots, fake accounts or other people’s cards.

Sellers and their moderators can remove chat messages, mute people and block them from their shows.

10. Reports, decisions and appeals

Anyone can report an item, shop, show, chat message or private message that looks illegal or breaks these rules, using “Report” or the report form. A person on our team reviews every report and tells the reporter what we decided.

If we remove your content, stop your show, suspend your shop or limit your account, we email you the reason. If you disagree, reply to that email within 6 months: a different person on our team reviews the decision and we reverse it if we got it wrong. You can also use a certified out-of-court dispute settlement body or go to court.

After a warning we suspend accounts that often post illegal content. The same applies to people who often send reports that are clearly unfounded.

Some checks are automatic: a private message with an email address, a link, a phone number or a bank account number isn’t sent, new buyers can spend up to €500 per show until their first order arrives and bidding pauses after 3 unpaid orders in a year. A person on our team makes every other decision about content and accounts.

11. How results are ordered

Items are listed newest first unless you choose to sort by price. Only items in stock are shown. Sellers can’t pay to appear higher and Popbid doesn’t put its own offers first. How results are sorted.

12. Invites and Popbid credit

Invite rewards are explained on the Invite friends page. Discounts and credit have no cash value, can’t be transferred or exchanged for money and only pay for Buyer Protection and delivery. Credit ends on the date shown in your account. We cancel rewards gained with fake accounts, shared cards or other abuse.

13. Our responsibility

We look after the Popbid service with reasonable care and are responsible for our own mistakes. We are not the seller, so the seller answers for the item itself; Buyer Protection is how we help when a purchase goes wrong.

Nothing in these terms limits the rights you have as a consumer under the law of the country where you live.

Live shows and the site may sometimes be interrupted for maintenance or for reasons beyond our control.

14. Changes to these terms

We change these terms only for a good reason, such as a change in the law, a new feature or a change in how Popbid works. If we change them we tell you by email and on the site at least 30 days before the changes apply (sooner only when the law requires it). If you don’t agree you can delete your account before then.

15. Law and disputes

These terms are governed by the law of Lithuania. If you’re a consumer you keep the protection of the mandatory law of the country where you live and you can go to court there.

Tell us first: most problems are solved quickly at info@popbid.eu. Consumers in Lithuania can also contact the State Consumer Rights Protection Authority (vvtat.lrv.lt), which handles consumer disputes out of court. Consumers in other countries can contact their own consumer authority and, for a seller in another EU country, the European Consumer Centre in their country.

16. Model withdrawal form

Only for purchases from business sellers. Copy it into a message to the seller (or email it to them) within 14 days of receiving the item.

To [seller’s name and address as shown in their shop]: I hereby give notice that I withdraw from my contract of sale of the following goods: [item], ordered on [date] / received on [date]. Name: [your name]. Address: [your address]. Date: [today].